Privacy Policy

Last updated: 11/11/2025

Welcome to Vannays Exquisite (referred to as “we”, “our”, or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website https://vannays.com/

1. Information We Collect

We collect different types of information to provide you with a smooth shopping experience:

a. Personal Information
When you make a purchase or register on our website, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party payment gateways)

b. Non-Personal Information
We may collect information about:

Browser type and version
Device and operating system
IP address
Pages visited, time spent on site, and other analytical data

This data helps us improve our website’s functionality and user experience.

2. How We Use Your Information

Your information may be used for the following purposes:

To process and deliver your orders
To send you order confirmations and updates
To respond to your inquiries and provide customer support
To improve our products, services, and website performance
To send promotional offers, if you have opted in
To comply with legal obligations and prevent fraudulent activity

3. How We Protect Your Information

We take your privacy seriously and implement industry-standard measures to secure your data, including:

SSL encryption for data transmission
Secure payment gateways for all transactions
Limited access to personal data within our team

However, please note that no online data transmission is 100% secure, and we cannot guarantee absolute protection.

4. Sharing of Information

We do not sell or rent your personal information.
We may share your data only with:

Trusted third-party service providers (e.g., payment processors, delivery partners) to fulfill your orders
Analytics and marketing tools (like Google Analytics or Facebook Pixel) to understand user behavior and improve services
Law enforcement agencies, if required by law or to protect our legal rights

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.
Cookies help us:

Remember your preferences
Keep items in your shopping cart
Analyze traffic and user activity

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain site functionalities.

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Withdraw your consent to receive promotional emails
Request details of the data we hold about you

To exercise any of these rights, please contact us at:
info@vannays.com

7. Email Marketing

By subscribing to our newsletter or making a purchase, you may receive updates, discounts, and promotional offers.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails.

8. Third-Party Links

Our website may include links to external websites.
We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies separately.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated date.